Warranty and refund policy
Each product page shows its own warranty status, duration and any replacement limit before you pay.
Warranty and Replacement Policy
Products marked as covered by warranty are eligible for replacement if a qualifying issue occurs during the stated warranty period. Each product and plan shows its warranty status, duration and any replacement limit before you pay.
Replacement Timeframe
Please allow up to 3 days for a replacement to be processed. The actual timeframe may depend on verification and stock availability.
Stock Availability
All replacements are subject to available replacement stock. If replacement stock is unavailable, we will review the available options under our refund policy.
Product-Specific Limits
Some products have specific replacement limits or additional conditions. Please review the product description and warranty details carefully before purchasing.
Issue Verification
You may be asked to provide relevant order details and reasonable evidence of the reported issue so that the claim can be assessed.
Warranty Period
Warranty coverage applies only within the period explicitly stated on the relevant product page or order details. Coverage starts when your order is delivered.
How to Make a Claim
Open the order from your account and choose Report a problem. Your request is tracked on the order page so you can see where it stands.
Refund Policy
Refunds are considered when a product qualifies for warranty support but a replacement cannot be provided. If a suitable replacement is available, the product will be replaced instead of refunded. If replacement is not possible, the case will be reviewed for a refund in accordance with the applicable product terms and relevant requirements. A refund is not automatically guaranteed simply because a customer requests one. Eligibility depends on the circumstances and the applicable policy. Payment processing times may vary depending on the payment method.
Non-Warranty Products
Products without warranty coverage are clearly labelled No Warranty before purchase. Non-warranty products are sold without replacement or refund coverage for product-related issues under this store policy, and the warranty replacement process does not apply to them. Please review the product description, access requirements, compatibility information and any stated limitations before placing an order.
Your Legal Rights
This policy does not remove any rights or remedies that cannot legally be excluded under applicable law.
Before You Purchase
Please review the product description, warranty duration, replacement limits and any product-specific conditions before completing your purchase. If anything is unclear, contact SubGrid support before ordering. By placing an order, you acknowledge that you have had the opportunity to review the applicable product details and warranty conditions.